pf999 Privacy Policy — Your Data Is Our Responsibility

1. Data Collection — What Types of Information We Collect

For registration and service delivery on the pf999 platform, we collect the following types of information. Each piece of information is collected for a specific purpose and no information is collected beyond what is necessary.

1.1 Information You Provide Directly

When you register with pf999 or use our services, you directly provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Identity verification documents (if applicable)

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically. This information is used to ensure the functionality and security of the platform:

• IP address and device type
• Browser type and operating system
• Date and time of platform access (per BST)
• Pages visited and activity logs
• Session duration and gaming behaviour data

2. Purpose of Data Use

pf999 uses your information only for specific and legitimate purposes. We never use your information for excessive or unnecessary purposes. The main purposes are described in detail below:

2.1 Service Delivery and Account Management

• Creating, managing, and verifying your account
• Processing all financial transactions including deposits and withdrawals
• Delivering bonuses, cashback, and rewards
• Providing customer support and resolving issues

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring suspicious financial transactions
• Identifying and addressing fraudulent activity
• Preventing the creation of multiple accounts

2.3 Platform Improvement and Personalisation

• Improving user experience and customising services
• Identifying and resolving technical issues
• Recommending new products, games, and services

2.4 Communication and Notifications

• Sending important account updates and security alerts
• Informing you about promotional offers and bonuses (subject to your consent)
• Responsible gaming advice and warnings

3. Data Sharing and Third Parties

pf999 never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

Outside the circumstances listed above, your personal information will not be shared with any third party without your explicit consent. All our technology and service partners are contractually bound to protect the confidentiality of your information.

4. Cookie Policy

The pf999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website remember your preferences and activity.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining your login state and session and for ensuring security. Without them, the platform will not function properly.
• Functional Cookies: These cookies are used to remember your language preference and other personal settings.
• Analytics Cookies: These are used to understand how users interact with our platform and to improve the experience.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of our platform to not work properly, including the login feature.

5. Data Security Measures

pf999 has adopted industry-standard technical and organisational measures to protect your personal information. Our security framework includes:

No method of transmitting information over the internet is 100% secure. Although we make every effort, in the event of a data breach we will act promptly and notify affected users.

6. Data Retention Period

pf999 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:

• All necessary information is retained while your account is active.
• Even after account closure, certain information may be retained for a defined period to meet legal and regulatory requirements.
• Financial transaction records may be retained for an extended period in accordance with legal obligations.
• Security-related logs are kept for a limited period and deleted regularly.
• Marketing communication data is deleted immediately upon withdrawal of your consent.

Once the defined retention period has ended, your information will be securely deleted or anonymised in a way that makes it no longer possible to identify you.

7. Your Rights

pf999 believes you should have full control over your own information. Your key rights are described below:

To exercise any of your rights, please contact our customer support team. We will process your request within a reasonable timeframe and keep you informed of its status.

8. Protection of Minors

pf999 is a platform for individuals aged 21 and above only. We never intentionally collect personal information from minors.

• Age is verified at the time of registration. No one under the age of 21 can open an account.
• If we become aware that information from a minor has been collected, that account and the associated information will be deleted immediately.
• If a guardian suspects that their child has registered on the platform, please contact us without delay.

To learn more about responsible gaming, visit our Responsible Gaming page.

9. Provisions on Policy Changes

pf999 may update its privacy policy from time to time. Any changes will be communicated to you by following the process described below:

• You will be notified in advance at your registered email for any significant changes.
• The updated policy will be published on this page and the "Last Updated" date at the top of the page will change.
• Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.
• If you do not agree to the changes, you have the right to close your account.

Visit this page regularly and stay updated on any changes. We always strive to inform you of any changes with full transparency.

10. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please do not hesitate to contact us. Our team is available 24/7 to serve you.